Responsible Gambling Policy
Effective: April 17, 2025
At Lumirexo, we are committed to fostering responsible gambling and ensuring a secure, enjoyable experience for all our users. Gambling should remain a source of entertainment — never a cause of stress, harm, or financial strain.
Our Commitment
We prioritize responsible gambling and are devoted to:
- Preventing underage gambling
- Offering tools and resources for self-regulation
- Supporting users facing gambling-related challenges
- Promoting awareness around healthy gambling habits
1. Age Restriction
Gambling services at Lumirexo are strictly limited to users aged 18 and older, or the legal gambling age in your jurisdiction — whichever is higher. We reserve the right to verify user age and may suspend or terminate accounts suspected of underage access.
2. Know the Risks
Gambling can be addictive. While it’s intended as entertainment, it can lead to harm if not approached responsibly. Always gamble for fun — not as a source of income.
3. Guidelines for Responsible Play
Stay in control with these simple practices:
- Set limits on time and spending before you start
- Avoid gambling when upset, stressed, or intoxicated
- Take frequent breaks
- Don’t chase losses
- Keep it fun — not essential
4. Self-Help Tools
To support mindful gambling, Lumirexo provides:
- Deposit limits
- Session time tracking
- Self-exclusion options
- Account cooling-off periods
5. Self-Exclusion
If gambling becomes overwhelming, you can request self-exclusion from Lumirexo. This temporarily or permanently restricts access to your account, helping you take a necessary pause.
6. Recognizing Problem Gambling
Warning signs may include:
- Gambling more time or money than intended
- Hiding your activity from friends or family
- Using gambling as an escape
- Feeling anxious, guilty, or irritable due to gambling
If you recognize these signs in yourself or someone else, it’s time to seek help.
7. Get Help
You’re not alone. If you or someone you know is struggling with gambling, reach out to these confidential support services:
- BeGambleAware
- GamCare (UK)
- National Council on Problem Gambling (US)
- Gambling Therapy
Help is free, supportive, and always available.